Netflix Inc. ranks Charter top ISP for second time

Date: 7/18/2011

GREATER SPRINGFIELD — For the past several years, Charter Communications Inc. has provided the fastest Internet service in the markets it serves. As Charter maintains its speed advantage, it also provides a superior online experience with expanding product capabilities, resulting in growth leadership.

Netflix Inc., the world’s leading Internet subscription service for movies and TV shows, has for the second consecutive time ranked Charter the best-performing Internet Service Provider (ISP). The rankings are based on monitoring by Netflix of each ISP from October 2010 through May 2011, indicating that Charter provided the highest-quality streaming of all ISP networks during the months measured, consistently out-performing all other ISPs, including AT&T, Verizon, Qwest and others.
Netflix monitoring displayed that Charter Internet consistently out-performed AT&T, Verizon, Qwest and others.

Charter customers are accustomed to speed superiority, and have experienced free speed upgrades in 2010 and 2011. Charter is committed to providing the best online experience and exceeding consumers’ growing broadband needs. Third-party customer satisfaction surveys demonstrate dramatic improvements in customer satisfaction with Charter, most notably among new customers. Charter believes that while speed may attract attention, customers are won, and will remain loyal, through providing an exceptional customer experience.

That experience includes a robust product offering that evolves with the needs of its customers.

“Charter’s latest Internet service enhancement is Cloud Drive, which provides customers a protected, convenient way to back up and share digital data,” Greg Garabedian, vice president and general manager for Charter’s operations in New England, said.

“We’re also integrating our TV and phone services with broadband through planned launches of next-generation TV service through TiVo and Phone Manager. We’re moving in the direction of all services working seamlessly together to provide the best communications and entertainment experience pos-sible,” he added.

As Charter continues to enhance its Internet experience, it has become the growth leader, adding more Internet customers than any other provider during the first quarter of 2011 in the communities it serves.

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