East Longmeadow Skilled Nursing Center receives prestigious awardDate: 6/1/2017
EAST LONGMEADOW – Once again, the East Longmeadow Skilled Nursing Center has been recognized for achieving a superior level of excellence in its operations.
The American College of Health Care Administrators (ACHCA) recently honored the center’s administrator, Michael Marcus, with an Eli Pick Facility Leadership Award, placing him among 209 administrators nationwide who received this recognition for 2017.
Established in 2008, the Eli Pick Award recognizes administrators whose teams and facilities have achieved a level of organization and quality of care that few other facilities have been able to reach. Consideration is based upon a facility’s performance over a three-year period, and includes the results of annual unannounced surveys examining health, fire and complaint data as well as designated quality measures data as collected by the Centers for Medicare and Medicaid Services. An independent third party evaluates the result of these surveys before award selections are made.
Marcus, who has been the administrator at East Longmeadow Skilled Nursing Center for the past five years, credited the dedication of his staff – and the ongoing training and support his facility receives from its parent company, Berkshire Healthcare Systems – for the center receiving this prestigious recognition.
“It’s not about me, it’s about the work of the 150 plus employees here have done to get to the place where we are providing the level of care to our residents,” Marcus said. “It’s nice to work for a not-for profit that truly – and this sounds like a line – but truly our goal is to be a resource for the community.
“I feel our staff and our team really take that on,” Marcus continued. “It shows in how we’ve been able to grow with the care we provide to the residents and families.”
The 119-bed facility, located at 305 Maple St., operates a combination 46 bed short term rehabilitation center and 73-bed residential dementia care facility with what Marcus noted is “very individualized programming for residents.”
Marcus said that survey results, collected by MyInnerView, show that 99 percent of the center’s clients and 98 percent of its employees are satisfied with their experiences at the facility. Short-term rehabilitation care residents are surveyed following discharge. Long term residents and their families are surveyed annually. Marcus said the center uses the results of these surveys to identify area where he and his staff can improve on quality of care.
“It’s about people and about working with people,” Marcus said. “If we can get that right and treat people the right way – whether they are staff or residents or family – we are going to have the outcomes we desire and our residents desire.”
The Eli Pick Leadership Award is among a number of recognitions East Longmeadow Skilled Nursing Center has received in recent years. In 2015 it received a Deficiency Free Annual Service Award. In 2016 it was among three facilities to receive an American Healthcare Silver Award for care. The center also received a National Research Corporation award for exceptional satisfaction surveys last year.
A not-for-profit organization, East Longmeadow Skilled Nursing center has been serving clients and their families in the Pioneer Valley since 1965. For more information about the facility visit www.eastlongmeadownursing.org.
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