GREATER SPRINGFIELD -- Of the 36 Massachusetts Senior Care member long term care facilities that will be honored in Long Beach, California as part of the American Health Care Association (AHCA)/National Center for Assisted Living (NCAL) National Convention, four received Silver Awards and 32 received Bronze Awards the third most in the country in that category.
This brings the total number of Massachusetts facilities honored for their achievements through this program to 143. The East Longmeadow Skilled Nursing Center and Renaissance Manor of Westfield received Bronze Awards for their Commitment to Quality. The AHCA and the NCAL Quality Awards program provides a pathway for providers of long term care services to journey towards performance excellence. Based on the core values and criteria of the Malcom Baldridge National Quality Award Program, AHCA/NCAL's annual program recognizes the commitment to continuous quality improvement at nursing facilities, assisted living residences and residences for people with mental retardation or developmental disabilities.
The Quality Award program has three progressive step levels where applicants are judged by trained examiners who provide feedback on opportunities for improvement to support continuous learning. Facilities must achieve an award at each level to progress to the next level.